Shipping policy

Order Processing

Orders are processed within 1 to 3 business days. Once your order has been submitted the fulfilment begins immediately, so changes or cancellations are not always possible.

You will receive a confirmation email when your order is placed and another email with tracking information once it has been dispatched. If your order contains multiple items, they may arrive in separate packages.

Production Time

Some Human Format products are made to order to reduce waste and maintain quality. This means certain items require production time before shipping. Standard production time is typically 3 to 7 business days.

Shipping Times

Shipping estimates begin once your order has been dispatched.

United Kingdom
Estimated delivery 3 to 7 business days.

Europe
Estimated delivery 5 to 10 business days.

United States and Canada
Estimated delivery 7 to 12 business days.

Shipping times may vary based on carrier delays, customs, or busy periods.

Shipping Costs

Shipping rates are calculated at checkout based on destination and item type. For some products, free or flat-rate shipping may be available.

Customs and Duties

For international orders outside your local region, customs fees or import duties may apply. These charges are determined by your country’s customs office and are the responsibility of the recipient.

Incorrect Address or Delivery Issues

Please ensure your shipping details are accurate before checkout. If the address provided is incomplete or incorrect, additional shipping charges may apply for re-delivery.

If your order shows as delivered but you have not received it, please contact the carrier first. If the issue remains unresolved, reach out to us with your order number.

Lost or Damaged Items

If your item arrives damaged or is lost in transit, contact us within 7 days of delivery. Include photos and your order number so we can assist quickly.